Plume Customer Care
Everything you need to know about receiving, returning, or exchanging your Plume order.
Orders are typically processed within 1–3 business days. Once your order has shipped, you'll receive a confirmation email containing tracking information.
Estimated delivery times are displayed at checkout when available. Delivery times are estimates and may vary depending on destination, carrier conditions, holidays, weather, and circumstances outside our control.
Orders may be fulfilled by one of our third-party fulfillment partners and may originate from a location outside the United States.
Once your order ships, tracking information will be sent to the email address provided at checkout. Tracking information may take time to update after a shipment is first handed to the carrier.
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us at support@plumeblanket.com as soon as possible.
We cannot guarantee that shipping information can be changed after an order has entered fulfillment.
Occasionally, carrier or fulfillment delays may occur. If a significant delay affects your order, we'll work to provide updated information and available options.
We want Plume to feel at home in your home. You may request a return within 30 days of delivery.
To be eligible for a return, the item must be returned in good condition and include any original packaging reasonably necessary to process the return.
To begin a return, contact support@plumeblanket.com with your order number and reason for return.
Please do not return your order to the address shown on the original shipping label. Approved returns must be sent to the return address provided by Plume Customer Care.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, incorrect, or otherwise required by applicable law.
Original shipping charges, if any, are non-refundable unless required by law or the return results from an error on our part.
If your order arrives damaged, defective, or incorrect, please contact support@plumeblanket.com with your order number and photographs of the item and packaging. We'll review the issue and work to make it right.
Once an approved return is received and inspected, we'll notify you regarding your refund. Approved refunds are issued to the original payment method.
Banks and card issuers may require additional time to post a refund after it has been issued.